How pre-orders work
Most Zola tables are sold on pre-order most of the time. That's a deliberate way of working rather than a supply problem — these are made in batches, and pre-ordering is how a batch gets allocated.
The ship date lives on the product page
The date on the product page is the one we keep current. It's specific to that product, and it's updated as a batch moves.
We deliberately don't quote a general lead time in support conversations, because a number repeated from memory goes stale and the page doesn't. If someone tells you a date that isn't on the page, check the page.
You pay at checkout
Payment is taken in full when you order, including pre-orders — there's no deposit-and-balance split and no second charge at shipping. See When you get charged.
Worth being deliberate about that: you're paying ahead of a ship date rather than reserving a slot. If the date doesn't suit, waiting and ordering closer to it is a perfectly reasonable choice.
After the ship date
The date is when it leaves us, not when it arrives. Add 7–10 business days of freight transit, then the carrier's scheduling call on top. For a specific occasion, build in all three steps — see Buying a Zola table as a gift.
Changing your mind
A pre-order can be cancelled or changed while it hasn't shipped, and on a pre-order that's usually a long window. Address, size, finish, and added items are all editable up to the point freight is booked — see Changing your order.
After a restock
The first weeks after a batch lands are the busiest, because there's a queue of pre-orders to work through before new orders. If you order just after a restock, expect processing to take longer than the usual in-stock turnaround.
If a date slips
We'd rather tell you than let a date quietly pass. If a batch moves, the product page is updated — and if you want to know where your specific order stands, ask us through our contact page with your order number and we'll give you a straight answer.