My order arrived damaged — what do I do?

If the driver is still there, note the damage on the delivery paperwork before signing (and refuse only if it's severe) — if you've already opened the boxes, share clear photos of the damaged area, including the shipping label, plus your order number through our contact page at https://zolamod.com/pages/contact-us for a replacement.

So sorry — freight damage is the worst, and we'll make it right. There are two situations, and the difference between them matters, so start with the one that describes you.

If the driver is still there

Take a look at the shipment before you sign.

Visible damage to the packaging or pallet? Note it on the delivery paperwork — even if you go ahead and accept the shipment. That note is what preserves the claim against the carrier, and it costs you nothing to write.
Severely damaged? You can refuse the shipment outright and mark it "Refused due to damage in transit."
Photograph the packaging while it's still on the truck or the curb if you can.

Accepting a shipment with a damage note is usually the right call. Refusing means waiting for the whole cycle to run again — worth it if the shipment is badly damaged, not worth it for a scuffed corner on one box.

If you've already opened the boxes

This is how most damage turns up, and it's completely fine. Shipping damage often isn't visible until the packaging comes off, and you don't lose anything by having signed for it.

Here's what to do:

Take clear photos of the damaged area, including:

Close-up shots of the damage
The shipping label
The boxes and packaging, if possible

Send them through our contact page with your order number and a short note on which piece it is.

We'll get a replacement out to you.

What we need and why

Close-up photos let us identify the exact component, size, and finish and ship the correct replacement the first time — rather than trading messages while you're sitting next to a half-built table. The shipping label identifies the shipment itself, and that plus the packaging photos is what lets us push back on the carrier, which is our problem to handle, not yours.

One thing to never do

Don't refuse a shipment that has already been delivered. Refusal is only possible while the driver is present. Once the truck has gone, the path is always photo-and-replace — and it's the faster one anyway.

Is this a warranty claim?

No. Transit damage is handled separately from the warranty, and more quickly. See Shipping damage vs. warranty claim.