Warranty & damage
What's covered, damage on arrival, and getting replacement parts.
Missing or broken replacement partsSend us a photo, your order number, and a note on which part it is through our contact page at https://zolamod.com/pages/contact-us, and we'll get the correct replacement out to you — we stock Pangea parts individually.My order arrived damaged — what do I do?If the driver is still there, note the damage on the delivery paperwork before signing (and refuse only if it's severe) — if you've already opened the boxes, share clear photos of the damaged area, including the shipping label, plus your order number through our contact page at https://zolamod.com/pages/contact-us for a replacement.Shipping damage vs. warranty claimDamage that happened in transit isn't a warranty claim — report it within 5 days of delivery with photos of the damage, the carton, and the shipping label, plus your order number, through our contact page at https://zolamod.com/pages/contact-us. It's the faster route for you anyway.Something is defective or not fitting rightSend a photo and your order number through our contact page at https://zolamod.com/pages/contact-us with a short description of what's off — a magnet or panel not sitting flush, a leg or hardware issue, a finish concern — and our team will follow up with the fix.Wear versus a defectA defect was there when the table reached you. Wear is what use adds. If you're unsure, send a photo — that settles it faster than a description.Zola warranty coverageTwo years on structure, rails, and lift systems in a home; one year in a commercial space, which is now covered rather than excluded. Hardware and fasteners are free any time. File with photos through the Warranty Claim Form and we respond within 3-5 business days.