Receiving your freight delivery
A table arrives on a freight truck, not a parcel van. Three things about that are worth knowing before the day.
Someone 18 or over has to be there
The carrier calls ahead to book an appointment window, and an adult 18+ must be present to receive and sign. This isn't a delivery that can be left on a porch.
It's curbside, and the liftgate is included
Liftgate service comes with every table delivery. The truck has a powered platform that lowers the shipment to ground level, so it isn't coming off the truck by hand and you don't need to arrange or pay for a liftgate separately.
What that gets you is the shipment on the ground at the kerb or the end of your driveway. It is not threshold, room-of-choice, or white-glove — the driver isn't bringing boxes inside, up stairs, or unpacking anything.
Getting the cartons from the curb into the house is yours. Plan for it: a 4×6 is 242 lbs across roughly three cartons, and the longest is about 83″. Have a second person there — ideally the same one who'll help you flip the table during assembly.
If your driveway is steep, long, gravel, or otherwise awkward for a pallet, think about how you'll cover that stretch before delivery day rather than on it.
Inspect before you sign — this is the important one
Look at everything before signing the bill of lading. Walk around each carton. Check corners, edges, and the underside. Look for crushing, punctures, water staining, and re-taping that isn't ours.
Signing a clean delivery receipt tells the carrier the freight arrived undamaged, and it makes a damage claim much harder afterwards. Two minutes here is worth a great deal later.
If you find damage:
- Significant damage — refuse the shipment and write "Refused due to damage in transit" on the bill of lading.
- Minor or uncertain damage — accept it, but note the damage on the paperwork before you sign. Photograph the carton before opening it.
Either way, contact us the same day. See My order arrived damaged.
Photograph as you unbox
Even if the outside looked fine, photograph the cartons before and as you open them. If something inside is damaged, photos of the packaging are part of the claim — and once the boxes are flattened, that evidence is gone.
If you won't be home
Tell us before it ships and we can hold the order until a date that works. Much better than a missed appointment, redelivery fees, or a pallet sitting at a terminal. See Changing your order.