Tracking your shipment
Freight doesn't track like a parcel, and that catches people out.
Why it looks stalled
A parcel scans at every depot, so you see steady movement. Freight moves in fewer, larger steps — picked up, arrived at terminal, out for delivery — and a pallet can sit legitimately at a terminal overnight or over a weekend with no new scan.
A day without an update is normal. Two days across a weekend is normal. It doesn't mean anything is lost.
Your PRO number is the freight equivalent of a tracking number, and it can lag behind the physical shipment by up to a day — the pallet often moves before the scan catches up.
What to do if it really has stopped
If several business days pass with no movement, or a promised delivery window comes and goes with no call from the carrier, don't wait it out. Contact us through our contact page with your order number and we'll trace it with the carrier directly.
Freight tracing works better the earlier it starts. If something has genuinely gone astray, we'd much rather know on day two than day ten.
Accessories track normally
Anything shipping parcel — cup holders, trays, mats, organizers — tracks the way you'd expect, with regular scans. If a parcel shipment has stopped updating for several days, that's more meaningful than the same silence on freight.
The carrier should call you
For a table, the carrier contacts you to book a delivery appointment. If tracking shows the shipment at a terminal near you and nobody has called within a couple of business days, that's worth flagging — see Freight delivery and scheduling.